Shipping Information and FAQs

Making a Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa, Mastercard and Switch. You may send your credit card information via phone, fax, post or over the Internet.

Shipping and Handling

£4.99 postage and packing to anywhere in UK mainland or £6.99 for selected items. For overseas charges please mail us on info@tensormarketing.co.uk

Delivery Schedule UK

Mainland customers should expect to receive their orders within 21 working days.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with 30 DAYS HOME APPROVAL and a full 2 YEAR WARRANTY. This does not affect your Satutory Rights.

Contact Us

If you need to reach us, please email us at info@tensormarketing.co.uk Alternatively you could call on International 01325 469181 or fax us on 01325 381386 or write to us at Lingfield Way, Yarm Road, Darlington, County Durham, DL1 4XX.

Privacy Policy

Tensor Marketing Limited do not disclose buyer's information to third parties. Cookies are used on this shopping site  to keep track of the contents  of your shopping cart.

Returns Policy

BUY WITH CONFIDENCE ON 30 DAY HOME TRIAL: If you are dissatisfied for any reason with your purchase, simply return the goods to us within 30 days for replacement, exchange or full refund. Please note: the Company does not pay return postage. Returned parcels remain the customer’s responsibility until safely received by us. Additional parcel insurance is recommended when returning goods valued over £30. This does not affect your Satutory Rights.